1. What is your return policy?
We accept returns for 30 days from shipping delivery date. Please email us for RMA instructions. Refunds are for purchase price of item minus a 20% restocking fee. Buyer is responsible for return shipping costs. Refunds are given after item(s) are received back. It is recommended that you ship to us with delivery confirmation. Our return shipping address is:
Rojo Designs LLC
PO Box 44
Chicopee, MA 01014
2. When will my order ship?
All orders are shipped within three business days, but most orders are shipped within 24 hours. All orders are shipped via United States Postal Service. Average transit time is 5-10 business days for US orders. Priority order delivery time is 2-3 business days for US orders. International orders average transit time is 10 business but may take over 30 days to receive.
3. How much does the Wedgestand weigh?
The Wedgestand is extremely lightweight until you put your device on it, weighing approximately 5 ounces for our fleece model and 8 ounces for our faux leather model.
4. How big is the Wedgestand?
The Wedgestand is a small form factor lap stand designed to fit comfortably across you lap. Due to the Wedgestands’ small size it won’t overwhelm your desk if using on a work-space. Approximate dimensions are 10.50 inches wide x 4.75 inches high, and 7.75 inches deep.
5. It’s been a day or more and I haven’t received a response from the email I sent you…
We return ALL emails within 24 hours so if you don’t see a response from us please check your spam/junk folder.
6. Is your website secure?
Yes our website is secure, you will see the “https” in the address bar while in the checkout screen. The “S” is for secure site.
7. I am unable to submit my order what should I do?
Please contact us through the contact us tab and detail the issue you are experiencing and we will work to resolve it as quickly as possible. Common issues are incorrect billing address for card being used.
8. What do I do if I spill something on my Wedgestand?
The Wedgestand has a removable cover that can be washed on delicate cycle and line dried only. The faux leather is not washable. General dusting can be done with a lint brush.
9. Do you ship internationally?
We ship to the Australia, UK, and Canada. Please keep in mind international shipping time can take up to 30 days, this is due to customs delays. If you are not in the UK, Canada or Australia you still can order our product via services like http://www.bundlebox.com/ or http://www.fromus2eu.com/. They will allow you to order normally from our site and ship to your country.